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General Terms and Conditions (GTC's)
These general terms and conditions regulate the legal relationship between you and the Hotel Hirschen, Niederdorfstrasse 13, 8001 Zurich. The reservation confirmation, which was made verbally or in writing, serves as the basis.

All prices are in CHF. Information in foreign currencies is a guideline price based on the bank exchange rate. Cash payments in foreign currencies are converted at the hotel's exchange rate and may vary. The price offered and confirmed is per room per night and is valid for the period requested. In the case of rebooking or additional nights, the price is not binding and price changes are possible.

City tax
The city tax of CHF 2.50 per person per night will be charged additionally.

All prices include statutory value added tax (VAT) of 3.7% or 8.1%.

Cancellation conditions
In principle, all reservations must be guaranteed. This can be done by providing the guest with a valid credit card or through a company based in Switzerland. In exceptional cases, a reservation can also be made without a credit card guarantee. In this case, the room will be held until 4:00 p.m. on the day of arrival. If the room has not been occupied by this point, the Hotel Hirschen can automatically dispose of the room(s) and there is no longer any entitlement to it.

Guaranteed reservations can be canceled free of charge up to 72 hours before arrival, unless otherwise specifically agreed in writing. In the event of late cancellation, no-show, late arrival or early departure, one night will be charged. If the room can be resold elsewhere, we will not issue an invoice. This excludes reservations that are subject to special booking conditions (e.g. non-cancellable rates, trade fair rates). We check credit cards electronically. The total amount of the first night will be reserved on the card. The amount will be reserved for us, but will not be debited and will be released by us immediately once payment has been made. The approval by your bank may take a few days. If your credit card information is invalid or there are insufficient funds, we consider the booking to be not guaranteed.


For reservations made via online portals, the stated reservation and cancellation conditions of the respective portal apply.

Cancellations of groups / reservations of 5 people or more
Changes to your reservation should be communicated early and in writing. If the reservation is canceled completely, the following conditions apply:
28 - 15 days before arrival 25% of the lost room revenue
14 - 7 days before arrival 50% of the lost room revenue
7 - 0 days before arrival 100% of the lost room revenue

Cancellations of 1 - 2 rooms are free of charge up to 72 hours before arrival.

Option data is binding for both parties. The Hotel Hirschen can automatically dispose of the rooms after the option period has expired, unless the customer has sent a written order confirmation before the option expires.

Payment methods
Payment is always made on site and does not necessarily have to be made with the card provided for guarantee purposes. Credit cards cannot be charged manually, the card must be presented to the hotel.
We reserve the right to demand advance payments in whole or in part for reservations. We do not send invoices abroad. We accept cash in CHF and EURO (at the hotel's exchange rate), Maestro, Postcard, VISA and MASTERCARD.

Liability / duty of care
The guest must use the hotel room and all public spaces with the greatest care. The guest or the guaranteeing company must pay for any damage to property. The night-time quiet period from 10 p.m. to 7 a.m. must be observed and the greatest possible consideration must be given to other guests and residents
gain weight. The hotel declines all liability for theft or services provided by third parties.

Lost property
Lost property will only be forwarded upon request by the guest. The guest bears the costs and risk for subsequent shipping. Lost property will be kept until 1 month after departure, after which it will be handed over to charitable organizations or trashed.

Applicable law, place of jurisdiction
Swiss law applies to the legal relationship between you and the Hotel Hirschen. Zurich is agreed as the place of jurisdiction.

Zurich, January 1, 2018
Hotel Hirschen
Niederdorfstrasse 13
CH-8001 Zurich
Tel. +41 (0)43 268 33 33 Fax +41 (0) 43 268 33 34,

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